Terms and Conditions HathWay Advisors LLC
1. INTRODUCTION
These Terms and Conditions ("Terms") govern your relationship with HatchWay Advisors LLC ("we," "us," "our"), a US-based advisory firm, and the services provided by us. By booking an advisory session or otherwise engaging our services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.
2. ADVISORY SESSIONS AND PAYMENT
2.1 Advisory Session Structure:All advisory sessions are scheduled for 90 minutes and are charged at a flat rate of $120 per session.
2.2 Exploration Call:A complimentary 30-minute exploration call is available to new clients to discuss their needs and understand our services. This call is free of charge.
2.3 Payment Terms:Payment for all advisory sessions must be made in full prior to the scheduled session. Following the complimentary exploration call, clients are required to provide payment to confirm any subsequent sessions.Failure to complete payment prior to the scheduled session will result in the automatic cancellation of the session.
2.4 Accepted Payment Methods:We accept payment via credit card, bank transfer, or any other method specified by HatchWay Advisors LLC at the time of booking.
3. CANCELLATIONS AND REFUNDS
3.1 Cancellation Policy:If you have purchased multiple sessions in advance and wish to cancel the services, you must notify us at least 15 days before the first scheduled session to receive a full refund.If you have already commenced the sessions and decide to cancel remaining sessions after the first 15 days, a refund will only be issued for 50% of the remaining unused sessions.The 48-hour cancellation notice mentioned below applies only to sessions that have been paid for and scheduled individually.
3.2 48-Hour Cancellation Rule for Pre-Paid Sessions:Sessions canceled within 48 hours of the scheduled time are non-refundable and cannot be rescheduled unless under unforeseen circumstances.To request a refund or to reschedule a session, please contact us via email at least 48 hours before your scheduled session. Refunds will be processed according to our refund policy, and any applicable fees may be deducted from the refunded amount.
3.3 Definition of Unforeseen Circumstances:Unforeseen circumstances that qualify for consideration include the death of a family member or friend, a medical emergency, or a similar force majeure event. These circumstances will be assessed on a case-by-case basis.
4.COMMUNICATION WITH ADVISORS
4.1 Available Channels:Advisory sessions can be conducted via email, phone calls, online meetings, or in-person meetings, depending on the client's preference and advisor availability.
4.2 Main Communication:Advisors are primarily available through email or phone calls for updates or essential information.4.3 Additional Option:WhatsApp may be used for communication under specific circumstances.
4.4 Purpose of Communication:These communication methods are intended for sharing updates or essential information, not for in-depth advisory or detailed assistance.
4.5 Advice and Assistance:Comprehensive advice and assistance are provided exclusively during your scheduled advisory sessions.4.6 Exceptions:In exceptional cases, advisors may provide detailed assistance outside of scheduled sessions at their discretion.
5. SESSION DURATION AND BILLING
5.1 Billing for Advisory Sessions:All advisory sessions are scheduled for 90 minutes and billed at a flat rate of $120 per session.The session duration is always rounded to the nearest 90 minutes. If an advisory session lasts less than 30 minutes, only 50% of the full 90-minute session fee ($60) will be charged.Sessions that extend beyond the scheduled 90 minutes will be billed in additional increments of 90 minutes at the same rate.
6. MISSED SCHEDULED SESSIONS
6.1 No-Show and Cancellation Policy:If you are unable to attend a scheduled session due to unforeseen circumstances, please inform your advisor as soon as possible.Any session canceled less than 48 hours in advance will be considered used, and no refunds or rescheduling will be offered unless covered by the unforeseen circumstances policy outlined above.A no-show policy applies: Sessions missed without prior notice will be counted as used and will not be eligible for a refund or rescheduling.
7. NON-DISCLOSURE AND MATERIAL USAGE
7.1 Non-Disclosure Agreement (NDA):To protect your business information, signing a Non-Disclosure Agreement is mandatory before proceeding with any advisory session.
7.2 Material Usage Policy:The materials and resources provided by HatchWay Advisors LLC are intended solely for the personal or internal use of the individual or entity accessing them.Unauthorized distribution, resale, or use of these materials without explicit written permission is strictly prohibited. Violation of this policy will result in a mandatory compensation fee of $10,000 USD if the unauthorized sales amount to less than $10,000 USD. If the unauthorized sales exceed $10,000 USD, the compensation fee will be $10,000 USD plus 70% of the total unauthorized sales value.For any questions regarding the use of our materials, please contact us at matthias@thehatchway.com.
8. LIMITATION OF LIABILITY
8.1 General Limitation:To the maximum extent permitted by law, HatchWay Advisors LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services or any inability to access or use the services.
8.2 Advisory Disclaimer:The advice provided during advisory sessions is based on the information available at the time and is subject to change. HatchWay Advisors LLC does not guarantee specific outcomes or results. HatchWay Advisors LLC is not a professional legal or financial service, and all final matters pertaining to these subjects should be consulted with a professional in the client's jurisdiction or with someone HatchWay Advisors LLC has recommended to the client.
9. GOVERNING LAW9.1 Jurisdiction:These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising out of or related to these Terms shall be resolved in the courts of the relevant jurisdiction.
10. MODIFICATION OF TERMS10.1 Changes to Terms:HatchWay Advisors LLC reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms on our website. It is your responsibility to review these Terms periodically.
By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or need further clarification, please contact us at matthias@thehatchway.com.
Last Updated: August 28th 2024